Mint House Greenville – Downtown
We’ve created this guide to help assist you during your stay. Should you need any further assistance, we are only a call away – (855) 972-9090.
Arrival & Access
Building & Apartment Access
Step 1: Arrival and Building Entry
If arriving by rideshare:
Have your driver drop you near the main glass doors under the Mint House sign. Enter through the doors, then locate the call box on your left. Use the arrow buttons to scroll to your apartment, press the green call button, and when prompted, enter your unique door code.
If driving:
The parking lot is directly in front of the building at the intersection of River St. & Falls Park Dr.
Please park only in general, unmarked spaces. Spots labeled “Reserved” or “2-Hour Parking” are not available for overnight guest parking.
– If your parking reservation was made before 3:00 PM on your arrival day, your pass will be waiting inside your apartment.
– If made after 3:00 PM, please contact our Guest Experience Team for pickup instructions.
Your parking pass must be hung on your rearview mirror during your stay and returned at checkout to avoid additional fees.
⚠️ Vehicles without a valid pass or parked in unauthorized areas are subject to towing.
Step 2: Elevator Access
The elevators are to your left once you enter the building. Select your assigned floor to proceed to your apartment.
Step 3: Apartment Entry
At your apartment door, enter the 4-digit code found in your arrival details, then press the checkmark.
The door locks automatically behind you. To manually lock it when leaving, press any button on the keypad.
Step 4: Key Fobs
Inside your apartment, you’ll find two key fobs for convenient access to the building and amenity spaces throughout your stay.
Need Help?
We’re here 24/7. Contact our Guest Experience Team at (855) 972-9090 or text (646) 846-7374 for assistance or to share your estimated arrival time.
Parking
Parking Information
Guests may reserve parking for a nightly rate of $10. Reservations are required and subject to availability. Click here to reserve your parking spot.
Confirmation and Parking Pass:
Once your parking reservation is confirmed, a parking pass will be placed inside your apartment. If your reservation is made after 3:00 PM on your arrival day, please contact our Guest Experience Team for pickup instructions. The parking pass must be displayed on your vehicle during your stay and returned at checkout to avoid additional fees.
Location and Directions:
The parking lot is located in front of the building at the intersection of River St. & Falls Park Dr. Please park only in general, unmarked spaces. Spaces labeled “Reserved” or “2-Hour Parking” are not available for overnight guest use.
Overflow parking is available in the adjacent lot next to the building.
Enforcement:
Parking policies are strictly enforced. Do not park in “Reserved” or “2-Hour Parking” spaces.
Park only in general spaces and ensure your Mint House parking pass is visible.
Vehicles parked improperly or without a valid pass may be towed at the owner’s expense.
Returning Your Parking Pass:
At departure, please return your parking pass and key fobs to avoid additional charges.
Drop them in the designated Mint House drop box located in the main entrance vestibule.
Need Help?
If all spaces appear full or you have questions, our Guest Experience Team is available 24/7.
Call 1-855-972-9090 or text (646) 846-7374 for assistance.
Apartment Features
WiFi & TV
Mint House provides complimentary WiFi throughout your stay, with access available both inside your apartment and in shared spaces throughout the building.
WiFi Access
Whether you’re working, streaming, or just browsing, WiFi is available in your apartment and all common areas:
Network Name: Mint House Guest – [Your Apartment Number]
Password: Relax111
Streaming & TV Access
Your apartment is equipped with a Roku device for easy access to your favorite streaming apps and services. Click here for instructions.
If you need help connecting to WiFi or using Roku, feel free to contact our 24/7 Guest Experience Team at 1 (855) 972-909 or text us at (646) 846-7374.
Towels & Linens
Your room is stocked with towels and linens for each guest. Additional bath towels are located under the bathroom vanity. The sofa bed linens, blankets and pillows are located in the primary closet (in units with sofa beds).
Please help us stay green by re-using the towels provided and use the in unit washer and dryer to keep towels and linens fresh. If you need additional towels or linens, please reach out to Guest Services.
Thermostat
To operate your thermostat, press the Mode button to cycle between Heat, Cool, or Off.
Once you’ve selected heating or cooling, use the + or – buttons to set your preferred temperature.
To adjust the fan, press the Fan button until your desired setting is displayed:
– Auto Fan: The fan turns on and off automatically to maintain your selected temperature.
– On: The fan runs continuously.
Once your preferred fan mode appears on the screen, leave it as-is to activate.
Kitchen
The kitchen is fully equipped with cookware, glassware, dishware, and utensils. Dishwasher pods and additional trash bags are provided under the kitchen sink, with extra available upon request.
Laundry
Use of the washer & dryer as well as complimentary laundry pods are included in your stay. Pods are located on the shelf above the washer and dryer. Additional pods can be provided upon request.
Stay Services
Housekeeping
At Mint House, we’re committed to both your comfort and environmental sustainability. To minimize waste and reduce our environmental impact, housekeeping services are available by request only with at least 24 hours’ notice. To schedule service, please call us at (855) 972-9090 or text us at (646) 846-7374.
Our Full Clean includes towel replacement, trash removal, restocking of toiletries and paper goods, thorough floor cleaning (vacuuming, sweeping, and mopping), fresh linens and towels, surface disinfection, and full replenishment of in-room amenities. This service is available by request and is priced at $65 for studios and one-bedrooms, and $75 for two- and three-bedrooms.
Mint House apartments are thoroughly cleaned with our comprehensive 74-point checklist which includes all surfaces. Please click here for more information.
Packages & Mail
While packages can’t be delivered directly to the building, we’ve made sure you still have convenient options nearby.
Offsite Pickup with Bounce
We’ve partnered with Bounce to offer secure offsite package acceptance. You can find nearby pickup locations, view pricing, and schedule a delivery here. It’s a simple, flexible way to receive packages while you’re here.
Amazon Orders
If You’re ordering from Amazon, we recommend using a nearby Amazon Hub Locker for quick and secure pickup:
Amazon Locker – Empowerment
500 E McBee Ave, Greenville, SC 29601
(Located inside Staples, about a 10-minute walk from your apartment)
At checkout, select “Amazon Locker – Empowerment” and use ZIP code 29601. Once your item is delivered, Amazon will send you a pickup code to access your locker.
Trash
Trash and recycling chutes are located at the end of the hallway near apartments K and L.
Please ensure all trash is securely bagged, and break down any cardboard boxes before placing them in the recycling chute. Thank you for helping us keep the building clean and comfortable for everyone.
Food Delivery
You’re welcome to order delivery during your stay. When your driver arrives, please plan to meet them at the entrance where you first entered the building.
Use the following address when placing your order:
101 Falls Park Dr, Greenville, SC 29601
To help avoid delays, we recommend adding these instructions to your delivery notes.
Building Amenities
Fitness Center
Open 24 hours. Located just past Orangetheory on the exterior of the building. Please use your unique door code followed by # for access.
Orangetheory Fitness
We’ve partnered with Orangetheory Fitness for our guests to enjoy up to two complimentary classes. You’ll also unlock exclusive discounted rates for the duration of your stay, if you are staying longer. Click here to get started.
The Essentials
After-Hours Guest Cabinet
Should you need anything after our team has wrapped for the day, a self-service supply cabinet is available on the first floor, between the elevators. You’ll find extra towels, linens, toiletries, and other everyday necessities to help make your stay more comfortable.
We kindly ask that you take only what you need so all guests can continue to enjoy access to these items.
House Rules
Occupancy & Quiet Hours
To help ensure a comfortable experience for all guests and residents, we kindly ask that you observe the following occupancy limits:
One Bedroom: 4
Two Bedroom: 6
Three Bedroom: 8
As this is a residential building, please be mindful of our quiet hours from 9:00 PM to 9:00 AM. Loud gatherings and parties are not permitted. Violations may result in penalties or eviction, as outlined in our fee schedule.
Thank you for your cooperation and for helping us maintain a respectful environment for all.
Pet Policy
We’re delighted to welcome you and your dog to Mint House. To help ensure a pleasant stay for all guests, we kindly ask that you review the following guidelines:
Pet Fee
A non-refundable fee of $100 per stay (1–27 nights) or $100 per month (28+ nights) will be applied. Additional charges may be incurred if extra cleaning is required.
Acceptable Pets
We allow up to two well-behaved dogs per unit. If a pet shows disruptive behavior, such as excessive barking or aggression, we may ask that it be removed for the comfort of other guests.
Breed Restrictions
For safety reasons, the following breeds (and mixes) are not permitted: Pit Bull, Rottweiler, Doberman Pinscher, Chow Chow, Wolf Dogs & Hybrids
Leash Policy
All pets must be leashed or caged in public and shared areas of the building.
Housekeeping & Maintenance Access
Our team may enter your unit only when:
– Your pet is not present
– You are present and can supervise (dog leashed)
– Your pet is securely caged
Damage & Cleaning
Any damage caused by your pet will be assessed and billed according to our fee schedule.
Unregistered Pets
Pets that are not registered with us may result in additional fees or cancellation of your stay, in accordance with our fee schedule.
Smoking Policy
All Mint House properties are smoke-free environments. Smoking, of any kind, is not permitted within or outside of our apartments, including balconies, patios, or common areas. Smoking is only permitted in the parking lot away from the entry door by the smoking receptacle. Any sign of smoking in prohibited areas is a violation of our stay agreement. Please refer to our fee schedule for more details.
The Neighborhood
Local Favorites
Nestled along the scenic Reedy River, Mint House Greenville – Downtown offers guests a prime location in the heart of Greenville’s vibrant downtown. With picturesque parks, a thriving culinary scene, and rich cultural offerings just steps away, you’re perfectly positioned to experience the best the city has to offer.
Restaurants
Konnichiwa – Onsite
A cozy Japanese restaurant offering traditional and modern cuisine, including sushi, sashimi, and other authentic dishes.
Passerelle Bistro – 2-minute walk
Charming French bistro nestled in Falls Park, offering classic dishes with a picturesque view of the Liberty Bridge.
Jianna – 5-minute walk
Modern Italian eatery known for its fresh pastas, oysters, and a lively atmosphere overlooking Main Street.
The Lazy Goat – 6-minute walk
Mediterranean-inspired restaurant featuring shared plates and riverside views in a relaxed setting.
Rick Erwin’s West End Grille – 7-minute walk
Upscale steakhouse offering prime cuts, seafood, and an extensive wine list in an elegant ambiance.
Bars
UP on the Roof – 5-minute walk
Rooftop bar offering creative cocktails, small plates, and panoramic views of downtown Greenville.
Vault & Vator – 6-minute walk
Speakeasy-style cocktail bar known for its intimate setting and expertly crafted drinks.
Group Therapy Pub & Playground – 7-minute walk
Unique venue combining a bar with indoor games and activities, perfect for a fun night out.
Blues Boulevard Jazz – 8-minute walk
Live jazz club offering smooth tunes, cocktails, and a cozy atmosphere for music enthusiasts.
Coffee & Cafés
Spill the Beans – 2-minute walk
Popular coffeehouse and creamery located near the Liberty Bridge, serving a variety of coffee drinks and ice cream.
Methodical Coffee – 10-minute walk
Chic café known for its meticulously brewed coffee, minimalist design, and relaxed vibe.
Coffee Underground – 12-minute walk
Cozy underground café offering a diverse menu of coffee drinks, teas, and light bites in a laid-back setting.
Things to Do
Falls Park on the Reedy – Adjacent
Beautiful urban park featuring waterfalls, gardens, and the iconic Liberty Bridge—a perfect spot for a leisurely stroll.
Swamp Rabbit Trail – Access nearby
A 19.9-mile multi-use trail ideal for walking, running, or cycling, connecting downtown Greenville to nearby communities.
Peace Center – 5-minute walk
Premier performing arts venue hosting concerts, Broadway shows, and other live performances throughout the year.
Greenville County Museum of Art – 15-minute walk
Museum showcasing a notable collection of American art, with an emphasis on Southern artists and themes.
Upcountry History Museum – 15-minute walk
Interactive museum exploring the rich history of upstate South Carolina through engaging exhibits and programs.
Departure
Checkout Instructions
Checkout time is 11:00 AM. When you’re ready to depart, please hang the check-out door hanger on the outside of your door and leave all key fobs inside the unit.
If you parked with us, please return your parking pass to the designated Mint House drop box located in the main entrance.
If you require a late checkout, please check availability with our 24/7 Guest Experience team by calling (855) 972-9090 or texting (646) 846-7374. To avoid additional charges, make sure all checkout steps are completed. For more details, refer to our fee schedule.
Luggage Storage
Unattended, unmonitored self-storage is available on a first-come, first-served basis, located on the first floor just past the elevator.
Please contact our 24/7 Guest Experience team by texting (646) 846-7374 or calling (855) 972-9090 for the lock code.
Disclaimer: As this is a shared access area, we recommend not storing any valuables. We are not responsible for any lost or stolen items.
Lost & Found
If you have left behind any items in your room, we will happily keep them for 30 days. We ask that you please follow the link below, to provide us all the details of what we will be looking for. Upon submission of your lost item report, you will receive further instructions.
Click here to report a lost item.