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Expansive Living
Modern spaces provide guests with distinctive, feel-at-home essentials for brief or long term stays.
Tech-enabled
Our seamless experience is powered by innovative features such as smart locks, contactless check-in, fast wifi and more.
Elevated Design
We believe thoughtful and functional design goes well beyond the aesthetic. We curate unique spaces inspired by our destinations.
Personalized Stays
From pre-stocking the fridge to shopping your stay, guests have an array of choices to customize their experience.
Enhance your Mint House experience by downloading our App
The Mint House App gives you swift access to your stay—faster than a traditional hotel—along with 24/7 customer chat support and more.
Groups & Meetings
Whether you’re bringing the team together for a corporate outing or friends and family together for a social event, Mint House has got you covered. Talk to our Sales team about a group block or hosting your next small meeting.
FAQs
How do I reserve an apartment with Mint House?
Whether you’re looking to stay with us one night or six months, you can book a reservation with us directly by visiting our website, minthouse.com. Select your destination, booking dates for availability, and our best available rates for the dates you selected. We also offer special rates for business travel or discounted group rates by contacting our sales team. When booking directly with minthouse.com you have more flexibility with your reservation should your travel plans change.
How do I gain access to my apartment?
After booking your reservation you will receive two emails from Mint House. The first email will be sent immediately following the completion of your reservation, the contents of this email will be a summary of your reservation details along with a link to complete your Virtual Check-In. Once the virtual check-in is complete, you will receive the second email that is sent 18 hours prior to check-in local time with all the details needed to access your apartment and building amenities. You can also access this information, plus so much more, via the Mint House app. If you need any assistance or have general questions, please reach out to our virtual guest care team at 1-855-972-9090 or download our app to chat with our team.
What is the Virtual Check-In?
To ensure the safety of our visitors and staff, we do require guests to complete a pre-screening prior to check-in. We highly suggest completing this portion prior to your stay to not delay your check-in experience. You will not receive check in instructions until the Virtual Check In is complete.
How do I receive my day of arrival details (check-in instructions)?
Check-in instructions will be sent via email to the email address used to book your reservation, 18 hours prior to check-in local time. Please note that you must complete your virtual check-in in order to receive your check-in instructions. If your Virtual Check In is not complete, you will not be able to access your room. You can also access this information plus so much more via the Mint House app. Should you need to update the email address attached to your reservation please contact our guest experience team at 1-855-972-9090 or download our app to chat with our team.
Can I request an early check-in?
Our check in time is 3:00pm. We understand that you may be arriving early. If you would like to access your room earlier than 3:00pm, you can contact us at 1-855-972-9090 or download our app to chat with our team to see if your room is available for an early arrival. Check In before 3:00pm is not guaranteed and we will not be able to grant an early check in until the day of arrival.
If you would like to guarantee that your room is available before 3:00pm, we recommend reserving your room for the night before your arrival.
Can I request a late checkout?
We want to provide great service to our guests currently staying as well as our arriving guests, therefore late check-outs are based upon availability. Please contact our guest experience team at 1-855-972-9090 or download our app to chat with our team.
I noticed an additional hold of $200.00 on my account, can you explain what this charge is for?
As our accommodations are fully equipped apartments we do require a refundable security deposit of USD $200.00 per reservation. This security deposit will automatically renew every seven days until your departure date unless needed to cover incidental charges. Please note that this hold will expire approximately 7-10 business days following your departure date.
I completed my virtual check-in; now what?
Once you have completed your virtual check-in and provided a credit card for your security deposit no further action is required. Your check-in instructions will be sent to your email address 18 hours prior to your check-in, local time. For any additional questions or concerns, please reach out to our virtual guest care team at 1-855-972-9090 or download our app to chat with our team.
Is parking available?
Parking is available across all Mint House locations either onsite or with a nearby parking garage that we recommend. For details regarding your specific Mint House location please check your email confirmation letter or check-in instructions with options available. For any additional questions or concerns, please reach out to our virtual guest care team at 1-855-972-9090 or download our app to chat with our team.
I just booked my reservation, but now I need to change the dates; what do I do now?
If you booked your reservation directly with Mint House, please contact us at 1-855-972-9090 or download our app to chat with our team where we are able to review updated rates and availability for your new travel dates. If your reservation was booked through another booking agency, please contact your booking agent directly.
Does Mint House have onsite staff?
All Mint House locations have onsite staff, however not all of our locations have staff available 24 hours a day. Our virtual Guest Care team is always available 24 hours a day at 1-855-972-9090. If there is an urgent need, our 24 Hour virtual Guest Care team will contact our onsite staff. If you have an emergency, contact 911.